How long does it take to receive my order?
Most items are printed on demand and total production and delivery time is around 5-7 working days from order.

What if my item arrives damaged or defective?
We stand behind our quality. If your item arrives damaged or with printing defects, we'll replace it free of charge. Simply contact us within 14 days with photos of the issue.

Do you ship internationally?
We currently produce and deliver our products to the USA and UK. We plan to open up to new markets soon.

Can I track my order?
Absolutely. You'll receive a tracking number via email once your order ships, allowing you to monitor its progress to your door.

What's your return policy?
We offer a 30-day return policy for unworn/unused items in original condition. Personalised items can only be returned if there's a production error on our part.

Is my payment information secure?
Yes. We use industry-standard SSL encryption to protect all transactions. Your payment details are processed through secure, PCI-compliant payment gateways and never stored on our servers.

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for your convenience.

Will my card details be saved?
Only if you choose to save them during checkout for faster future purchases. You can manage or delete saved payment methods in your account settings at any time.

Is it safe to create an account?
Your personal information is protected with bank-level security. We never share your details with third parties and only use your information to process orders and send updates you've requested.

What if I'm not satisfied with my purchase?
We want you to be happy with your order. If your item arrives damaged, incorrect, or faulty, contact us within 30 days and we’ll arrange a replacement or refund. Please note that personalised items can’t be returned unless there’s a production error.

How do I contact customer service?
Email us at [customerservice@masonicmugs.com] and we'll respond within 24 hours. As a small business, you'll often hear directly from the founder himself.

Are your products made ethically?
We work with suppliers who share our commitment to fair labour and environmental care, and our print‑on‑demand process means we only make what’s ordered, reducing unnecessary waste.

Can you rush an order for a special event?
Contact us directly for rush orders. While we can't guarantee expedited production, we'll do our best to accommodate time-sensitive requests for lodge events.

Do you offer quantity discounts for lodge orders?
Yes! We offer special pricing for bulk orders over 10 items. Perfect for lodge fundraisers, installations, or group gifts. Contact us for a custom quote.